We collect reviews where they can be checked: on maps and on video from the sites themselves. The rating is 5, we have fitted 5000 screens and the company is 12 years old. The video reviews are recorded at customers' homes after fitting, without a studio and without a script.
01VIDEO INSTEAD OF TEXT ON OUR OWN SITE
A written testimonial on a company's own site proves nothing: anyone can type one in a minute. A video on site proves at least that the job exists and the screen is on it.
02TWO THINGS COME UP IN THE PRAISE
Speed: survey and fitting fit into a short window because production is ours. And that the screen sits with no gaps, so the midges stop coming in rather than coming in less.
03WE READ THE CRITICISM TOO
It repeats: most often about clearing up after the fitting. Those are working notes, and they are more useful than a five-star line with no detail.
04HOW TO LEAVE A REVIEW
- Write on maps or send a short video on WhatsApp
- We do not offer a discount for a good rating
- If something went wrong, write to us before you write on maps
- Two years' warranty, and most complaints end with a visit
Why video rather than text on a website
A text testimonial on a company's own site proves nothing: anyone can write one in a minute. A video at the site proves at least that the site exists and the screen is on it.
So we ask customers to say a few words on camera after fitting. Not everyone and not always: some decline, and that is fine. Those who agree speak in their own words, including about what they did not like.
The second place a review can be verified is on maps. There the rating comes from an account rather than from us, and it is harder to inflate than a line of markup.
What people say most often
The praise usually lands on two things. The first is speed: survey and fitting fall into a short window because production is ours and there is no shipment to wait for. The second is that the screen sits in the opening without gaps, so midges stop coming in rather than merely coming in less.
The criticism repeats too. Most often it is about clearing up after fitting and about a technician arriving at the end of the stated window rather than the start. We know both, and we are not hiding them: both are about organisation rather than the product, and both are fixable.
A review bought with a discount is useless to both sides.
How to leave a review
If we have worked at your home, write on maps or send a short video on WhatsApp. We will not ask for a good rating in exchange for a discount: a review bought with a discount is useless to both sides.
If something went wrong, tell us before you tell the maps. The warranty is 2 years, and most complaints are settled by a technician's visit rather than an argument in the comments.
